泛亚班拿国际运输代理（中国）有限公司（BU Implant Support Responsible Chengdu）
所在地区： 上海
所属行业： 交通/运输/物流
职位类别： 贸易/采购/物流/仓储 > 货运代理
| 全职 | 2023年12月28日 | ||
| 若干 | 面议 | ||
| 成都 | |||
| 1-2年 | 大专 | ||
| 不限 |
职位描述:
Purpose of the position
To do the daily contacdt with Molex and operation both air and sea in Chengdui office to ensure the smooth operation.To contat the agent to control the pickup on time and solve the problem happened and monitor the agent performance.
Key Tasks
Import
Tcommunicate with the office operation persons and Molex person to solve any problem occurred locally.
Export
1.To contact Molex person for the order arrangement.
2.To contact the office operation to ensure the information flow and all operation actions do on time.
3.To coordinate with the agent to ensure the pickup truck arriving on time.
4.To monitor the return docs can reach Nokia on time and monitor the agent to solve any related problems.
5.To pass all related right information to Molex person.
General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely,friendly and excellent Customer Service.
2Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping Instruction and clearance documents.
4.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
5.Update relevant internal/external application(s).
6.Act as escalation contact to all Customers when issues arise-regardless whether CS or DP issues.
7.Carry out improvement/changes on procedures and systems as proposed by supervisors.
8.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors'standards and services.
9.Feedback pre-claim details and status to customers.
10.To take up additional tasks as assigned.
11.Back up for other team members when necessary.
Decision Making Authority
1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with HOO CTU.
Function/Market&Industry Knowledge/Business Acumen/Process working
1.Excellent and thorough knowledge of Air Export and Air Import.
2.Operational know-how(Customer Service and Document Processing)
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
Skills&Competencies
1.System(Internal)focused
2.Able to work in a diverse environment and cultures
3.Communication&Interpersonal skills
4.Ability to communicate effectively,both orally and in writing.
Educational background/Work experience
Industry experience(1-3 years)
Language skills:Fluent in local language and English.
Computer Literacy
Proficient in basic IT Tools.
To do the daily contacdt with Molex and operation both air and sea in Chengdui office to ensure the smooth operation.To contat the agent to control the pickup on time and solve the problem happened and monitor the agent performance.
Key Tasks
Import
Tcommunicate with the office operation persons and Molex person to solve any problem occurred locally.
Export
1.To contact Molex person for the order arrangement.
2.To contact the office operation to ensure the information flow and all operation actions do on time.
3.To coordinate with the agent to ensure the pickup truck arriving on time.
4.To monitor the return docs can reach Nokia on time and monitor the agent to solve any related problems.
5.To pass all related right information to Molex person.
General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely,friendly and excellent Customer Service.
2Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping Instruction and clearance documents.
4.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
5.Update relevant internal/external application(s).
6.Act as escalation contact to all Customers when issues arise-regardless whether CS or DP issues.
7.Carry out improvement/changes on procedures and systems as proposed by supervisors.
8.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors'standards and services.
9.Feedback pre-claim details and status to customers.
10.To take up additional tasks as assigned.
11.Back up for other team members when necessary.
Decision Making Authority
1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with HOO CTU.
Function/Market&Industry Knowledge/Business Acumen/Process working
1.Excellent and thorough knowledge of Air Export and Air Import.
2.Operational know-how(Customer Service and Document Processing)
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
Skills&Competencies
1.System(Internal)focused
2.Able to work in a diverse environment and cultures
3.Communication&Interpersonal skills
4.Ability to communicate effectively,both orally and in writing.
Educational background/Work experience
Industry experience(1-3 years)
Language skills:Fluent in local language and English.
Computer Literacy
Proficient in basic IT Tools.
