捷信金融集团（呼叫中心质检专员(1)）

工作职责：1.采取各种措施，监督催收团队的质量表现. 2.有效处理接受到的投诉3.通过监听录音等手段，针对催收电话质量提出有效改进意见和实施方法4.在部门内外，保证相关质量措施更新及取得良好的信息传递和沟通任职资格：Education/Experience1.Over 3 years’ experience in phone collection or other call centers2. Experience in quality management or team management would be a plus3. Diploma holder or aboveRequired skills1.Sound communication skill and customer mindset in complaint handling2.Positive thinking, dedication to make things happen and propose practical ideas to improve work result3.Proficient in Mandarin and Cantonese4.Proficient English in oral and reading5.Good computer skills – Excel, Word