丹马士环球物流（上海）有限公司（海运客户操作助理 Document Counter）

Business　Unit：Dalian　Damco
Reports　to：Ocean　Manager

Purpose＆general　responsibilities　of　the　position：
-Well　cooperate　with　CUS　and　FIN　team.
-Keep　daily　procedure　smooth　with　high　working　efficiency.
-Meet　customer　satisfaction.
-Meet　and　exceed　personal　and　team　target，Ad　hoc　assistance　as　required　by　team.

Specific　responsibilities　of　the　position：
-Well　cooperate　with　CUS　and　FIN　team.
1.Quick　response　to　CUS　queries.
2.Timely　send　the　feedback　to　CUS　team.
3.Monitor　related　cooperative　party　performance.
4.Maintain　good　relationship　with　all　internal　parties.
-Keep　daily　procedure　smooth　with　high　working　efficiency.
1.Maintain　daily　summary.
2.Print　documents　per　CUS　request　and　release　documents　against　payment.Avoid　to　sending　out　duplicate　documents.
3.Pay　close　attention　to　current　working　procedure　and　identify　the　areas　or　process　could　be　improved.
4.Ensure　the　document　paper　security.
5.QMS　system　maintenance.
-Meet　Customer　Satisfaction.
1.To　aim　to　target　customer　service　up　in　daily　work　and　customer　oriented.
2.Good　attitude　to　customer　and　efficient　payment　status　checking　as　per　agreement　with　CUS.
3.Assist　customers　to　contact　CUS　timely　when　customers　fail　to　fetch　the　document.
-Meet　and　exceed　personal　and　team　target，Ad　hoc　assistance　as　required　by　team.
1.Meet　and　exceed　personal　scorecard.
2.Assist　to　meet　and　exceed　team　target.
3.Ensure　100%complete　of　training　as　required.
4.Ensure　clean　bill　of　health　from　any　internal　and　external　audits.
5.Take　additional　tasks　when　necessary.

Measurement/success　criteria　of　the　position：
-To　achieve　document　release　accuracy　100%。
-Meet　client　satisfaction　and　no　complaint，measured　from　CSEI＆QMS.
-Proactively　control　the　waiting　time　and　handling　time，measured　from　QMS.
-Streamline　counter　process.
-Fully　comply　with　financial　policy.
-Meet　separate　scorecard.
-Regularly　review　work　procedure.

Learning　opportunities　in　the　position：
-Good　communication　skill.
-Time　management　C　identify　difference　between　urgency　and　importance.
-Negotiation　ability.
-Logistics/Supply　chain　management　knowledge.
-QMS　system　knowledge.

Specific　requirements　for　the　position：
-Positive　attitude　toward　work　and　strong　sense　of　responsibility.
-Time　management.
-Team　work，co-operation.
-Good　interpersonal　skills.
-Good　problem　solving　skills.
-Fluent　spoken　and　written　English.
-System　knowledge，like　Mods　etc.
-Business　and　customer　service　awareness.
-Able　to　work　under　pressure.