联想集团有限公司（Call Center Customer Service Supervisor(Consumer)）

Roles　and　ResponsibilitiesManage　and　assist　Technology　engineer　to　improve　their　service　quality　continuously　to　meet　Lenovo　requirements. Optimize　service　process　to　delight　customer　experience　and　achieve　best-of-class　performance. In　charge　of　the　result　of　Lenovo　end　user　CDS（Customer　Delight　Survey）for　your　team. Experience　and　Requirements：Bachelor　degree　or　above，major　in　Computer　Science　is　preferredMore　than　1　year　professional　experiences　obtained　in　the　area　of　Customer　Service　CoordinationGood　understanding　of　customer’s　needed；Good　written　and　verbal　communication　skill（English　and　Mandarin）。With　positive　working　attitude　and　be　able　to　work　under　pressure. Computer　skills　preferred　include：basic　hardware　knowledge、office、XP/VISTA　system……The　strong　PC/Services　industry　background，oversea　work　Experience　is　preferred