马士基信息处理（成都）有限公司（IT Service Manager）

Specific　Responsibilities：
Technical　Operations＆Service　Management　Oversee　day-to-day　IT　operations　for　the　GSC　site　Ensure　effective　end-user　support　is　provided　for　all　IT　issues，and　act　as　escalation　point　when　necessary　Ensure　the　correct　priorities　are　understood　by　central　support　groups　and　required　solutions　expedited　in　line　with　business　expectations　Communicate　with　local　business　groups　to　ensure　that　incident　reporting\escalation　procedures　are　correctly　followed　and　provide　information　on　incident　status，priorities　and　resolutions，where　needed　while　working　closely　with　the　GSC　Undertake　local　Major　Incident　Management　for　the　geographical　area　liaising　with　other　key　parties　as　needed　and　also　work　to　reduce　major　incident　occurances　through　root　cause　analysis　and　proactive　measures　with　support　teams　Perform　periodic　service　delivery　reviews　with　business　groups，and　with　the　GSC　and　other　third　party　vendors，and　follow　up　agreed　improvement　plans　Review　and　provide　process　improvement　recommendations　to　central　support　groups　based　on　local　experience　Manage　IT　equipment　and　assets　inventory［including　software　licenses］Plan　and　orchestrate　office　moves　with　local　Office　Services　Co-ordinate　local　security　audits　and　manage　follow　up　actions　Integrate　IT　solutions　and　services　with　practical　business　requirements　in　support　of　business　strategy　and　planning　Communicate　and　promote　Maersk　Line　IT　policies　and　strategic　initiatives.Transition　Ensure　the　smooth　transformation　of　technical　IT　services　operation　and　management　for　the　Country　Cluster　IT　organisations　Provide　input　into　vendor　selection　process　as　required　Ensure　that　key　changes　that　may　impact　service　delivery　are　planned，communicated　and　managed　during　the　transformation　Ensure　that　the　business　organisation　is　trained　to　report　incidents　directly　with　the　GSC　Proactively　monitor　IT　service　levels　during　transition　and　agree　required　actions　to　address　any　issues　Establish　key　relationships　with　internal　and　external　service　providers.
Vendor　Management　Manage　local　IT　service　contracts　with　third　party　vendors　Maintain　close　working　relationship　with　3rd　party　vendors　and　GSC　Monitor　performance　levels，addressing　any　gaps　Assist　in　negotiating　cost　reductions　and　quality　improvements.Ensure　timely　settlement　of　invoices　and　also　ensure　Telephony　expense　management　process　is　followed　where　applicable　Technical　skills　and　specific　experience：
At　least　8　years　of　experience　in　managing　IT　infrastructure，operations　and　service　delivery，preferably　in　a　24X7　environment
Knowledge　of　datacenter　management　and　coordination　with　support　vendors　to　ensure　99.99%uptime　for　all　components　in　the　datacenter
Knowledge　of　networking　concepts　and　server　management　basics
Basic　understanding　of　various　Microsoft　products　used　in　our　infrastructure　such　as　MS　Exchange，SQL，IIS，FTP，Clustering，Active　Directory　and　SCCM/SMS
Exposure　to　budgeting，tracking　of　expenses，procurement，etc
Certifications［preferred，but　not　mandatory］
ITIL　V3
MCSE/MCSA