泛亚班拿国际运输代理（中国）有限公司（BU Ocean CS Support Responsible Chengdu）
所在地区： 上海
所属行业： 交通/运输/物流
职位类别： 贸易/采购/物流/仓储 > 物流经理/主管
| 全职 | 2024年03月25日 | ||
| 若干 | 面议 | ||
| 成都 | |||
| 3-5年 | 大专 | ||
| 不限 |
职位描述:
Purpose of the position
1.Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.
2.Execute the tasks of the Document Processing Operations department in line with current guidelines and procedures.Ensure high accuracy and productivity of all Operations output and perform all in view of our Operational Excellence
Key Tasks
Import
1.To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
2.Prepare arrangement for clearance and delivery.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.
Export
1.To follow up on Routing/Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
2.Execute bookings and delivery/pick-up arrangement.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.
General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely，friendly and excellent Customer Service.
2.Perform all tasks/activities within SOP and quotation from M＆S and PA overseas offices.
3.Issue required PBL in line with instruction as received from Customer Services.
4.Issue required MBL and manifest in line with current local and legal guidelines.5.Execute all Documentation in line with current legal guidelines and Customer SOP（s）。
6.Perform system PBL“mutation”
7.Print PBL correctly and on time-in accordance with shipping plan and actual shipment details.
8.Correctly execute all computer data input（FOS/AMS/ACI/PACOM/PANTRACE）as required for the relevant shipment and its destination.
9.Check，monitor and manage all documentation as created by selected Agents（MBL＆MANIFEST）and report any errors/mistakes to DPO supervisor and/or DP manager.
10.Ensure timely collection of all shipment related documents.
11.Send shipping advice＆shipping documents to overseas stations including MBL，PBL and MANIFEST
12.Provide all necessary shipping documents to DPT on time for the updating of Track and Trace system.
13.Update required（internal）applications.
14.Ensure completion of physical file in line with issued instructions.
15.Ensure correct physical file flow management（creation/updating/preparation for archiving）。
16.Report and feedback on irregularities，pre-claims and problems to supervisors
17.Carry out improvement/changes on procedures and systems as proposed by supervisors
18.Take up additional tasks as assigned.
19.Back up for other team members when necessary.
Decision Making Authority
1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with Document Processing Supervisor.
Function/Market＆Industry Knowledge/Business Acumen/Process working
1.Excellent and thorough knowledge of Ocean Export and Ocean Import.
2.Operational know-how（Customer Service and Document Processing）
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
Skills＆Competencies
1.System（Internal）focused
2.Able to work in a diverse environment and cultures
3.Communication＆Interpersonal skills
4.Ability to communicate effectively，both orally and in writing.
Educational background/Work experience
Industry experience（1-3 years）
Language skills：Fluent in local language and English.
Computer Literacy
Proficient in basic IT Tools.
1.Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.
2.Execute the tasks of the Document Processing Operations department in line with current guidelines and procedures.Ensure high accuracy and productivity of all Operations output and perform all in view of our Operational Excellence
Key Tasks
Import
1.To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
2.Prepare arrangement for clearance and delivery.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.
Export
1.To follow up on Routing/Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
2.Execute bookings and delivery/pick-up arrangement.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.
General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely，friendly and excellent Customer Service.
2.Perform all tasks/activities within SOP and quotation from M＆S and PA overseas offices.
3.Issue required PBL in line with instruction as received from Customer Services.
4.Issue required MBL and manifest in line with current local and legal guidelines.5.Execute all Documentation in line with current legal guidelines and Customer SOP（s）。
6.Perform system PBL“mutation”
7.Print PBL correctly and on time-in accordance with shipping plan and actual shipment details.
8.Correctly execute all computer data input（FOS/AMS/ACI/PACOM/PANTRACE）as required for the relevant shipment and its destination.
9.Check，monitor and manage all documentation as created by selected Agents（MBL＆MANIFEST）and report any errors/mistakes to DPO supervisor and/or DP manager.
10.Ensure timely collection of all shipment related documents.
11.Send shipping advice＆shipping documents to overseas stations including MBL，PBL and MANIFEST
12.Provide all necessary shipping documents to DPT on time for the updating of Track and Trace system.
13.Update required（internal）applications.
14.Ensure completion of physical file in line with issued instructions.
15.Ensure correct physical file flow management（creation/updating/preparation for archiving）。
16.Report and feedback on irregularities，pre-claims and problems to supervisors
17.Carry out improvement/changes on procedures and systems as proposed by supervisors
18.Take up additional tasks as assigned.
19.Back up for other team members when necessary.
Decision Making Authority
1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with Document Processing Supervisor.
Function/Market＆Industry Knowledge/Business Acumen/Process working
1.Excellent and thorough knowledge of Ocean Export and Ocean Import.
2.Operational know-how（Customer Service and Document Processing）
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
Skills＆Competencies
1.System（Internal）focused
2.Able to work in a diverse environment and cultures
3.Communication＆Interpersonal skills
4.Ability to communicate effectively，both orally and in writing.
Educational background/Work experience
Industry experience（1-3 years）
Language skills：Fluent in local language and English.
Computer Literacy
Proficient in basic IT Tools.
