IDS GROUP (利和集团)（高级海运客服）
所在地区： 上海
所属行业： 农业/食品/其他,交通/运输/物流
职位类别： 客户服务 > 客服专员/助理
| 全职 | 2024年03月19日 | ||
| 1 | 面议 | ||
| 宁波 | |||
| 3-5年 | 大专 | ||
| 不限 |
职位描述:
Job Description:
1. Handle export & import Ocean/shipment operations, documentations, payment collection, complaints.
2. Follow procedure as per SOP and other specified customers requirements
3. Alert for pre-notified port issues, service alterations, and other adverse external factors
4. Report service failure and other exceptions
5. Provide other specified special reports
6. Provide special tasks, including and not limited to, onsite tally/inspection, implants at customers premises
7. Handle export & import shipment enquiries, shipment leads, pre-advice, operations, documentation, pre-alerts sending.
8. Ensure timeliness/data quality as per requirement and timely escalation of exception issues.
9. Coordinate with carriers, land transporters, customs brokers, warehouse operators and other subcontractors to ensure smooth operations.
10. Be familiar with Customs & Commodity Inspection Procedure.
Qualifications:
1. College graduate & CET-4 or above level.
2. At least 3 years Ocean/shipping experience preferred.
3. Good computer skills, especially MS Office applications
4. Good at written English & oral English
5. Flexible, capable of team work and performance under pressure
1. Handle export & import Ocean/shipment operations, documentations, payment collection, complaints.
2. Follow procedure as per SOP and other specified customers requirements
3. Alert for pre-notified port issues, service alterations, and other adverse external factors
4. Report service failure and other exceptions
5. Provide other specified special reports
6. Provide special tasks, including and not limited to, onsite tally/inspection, implants at customers premises
7. Handle export & import shipment enquiries, shipment leads, pre-advice, operations, documentation, pre-alerts sending.
8. Ensure timeliness/data quality as per requirement and timely escalation of exception issues.
9. Coordinate with carriers, land transporters, customs brokers, warehouse operators and other subcontractors to ensure smooth operations.
10. Be familiar with Customs & Commodity Inspection Procedure.
Qualifications:
1. College graduate & CET-4 or above level.
2. At least 3 years Ocean/shipping experience preferred.
3. Good computer skills, especially MS Office applications
4. Good at written English & oral English
5. Flexible, capable of team work and performance under pressure
